The purpose of this department is to provide portable water and waste water to the City of Potchefstroom at affordable and sustainable prices according to legal standards and regulations.

The functions of this division includes:

• The management and control of water, waste water operations and services
• The administration and financial control of water and waste water
• The governance of water regulations, planning and tariff setting for the region
• The control of industrial affluent
• The planning and construction of minor works

Frequently Asked Questions:

Water

1. Why is my water account so high?
   
   High consumption of water, water leaks, faulty water meter of tariff increases are factors associated with high accounts.

2. Who is responsible for installing water metres?
   
   The Department Infrastructure is responsible for the installation and maintenance of water mains, connections and metres.

3. How can I check that my metre is accurate?
   
   Should you be dissatisfied with the metre readings, you can request to have your metre tested (fill in an application form available from the Department Finance: ENQUIRIES: Water & Lights).  You will have to pay a deposit that will be refunded if the metre is found to be faulty and the account will be credited if necessary.

4. How often is my metre read?
   
   Monthly.

5. How do I report water related problems?
   
   Report the problem by telephoning the numbers below:
   
   Mr. M.G. Nkuanyane           Telephone:    018 299 5448
   Fire Department                   After Hours:   018 299 5347

6. How much does water cost?
   
   The current domestic water tariff is:
   
   Basic charge:                        R21.30 for residential 1 erven
   Water supply charge:          R2.55 for each kl over 10kl consumed per month

7. How much free basic water do I receive, if any?
   
   The first 10kl or less per month.

8. What must I do to report a damaged water metre box?
   
   You must report it by telephoning the above-mentioned number. If it is deemed damaged, the municipality will replace it.

9. How often is our water tested?
   
   Elementary tests are done daily on the purification plants and comprehensive tests are done weekly in the laboratory.

Billing and Accounts:

The Department Finance is responsible for the metre reading and billing of accounts.

Sewerage

1. How do I report a sewerage problem?
   
   Report the problem by telephoning the number below:
   
   Mr. M.G. Nkuanyane          Telephone:    018 299 5448
   Fire Department                  After Hours:   018 299 5347

2. What is the cost for the opening of a sewer line (vat excluded)?
   
WEEK DAYS:

R143.45 per hour
Every half  hour thereafter:                R71.70

SATURDAYS:

R193.10 per hour
Every half hour thereafter:                 R96.55

SUNDAYS & PUBLIC HOLIDAYS:

R289.65 per hour
Every half hour thereafter:                 R144.80

3. What if it is a main sewer that overflows?
   
   The Municipality is responsible for the main lines. It must be reported.